pecan

void a pay run (e.g. duplicate or cancelled)

if a run gets logged twice, or you cancelled the run at the provider before it actually paid, void instead of delete. void reverses the sycamore entry cleanly.

3 steps~2 min
  1. 1

    open the run

    click the row.

  2. 2

    tap void

    the run stays in the list marked voided. if it was synced to sycamore, the journal entry reverses with a balancing entry on the same date.

  3. 3

    log the real run

    if the duplicate represented an actual run, log the correct one. if the run was simply cancelled at the provider, no replacement needed.

    tip

    void > delete. void preserves the timeline; delete looks like the run never existed and confuses your year-end totals.

was this article helpful?

still stuck?

we respond to every message within 24 hours.

contact us