- 1
click "forgot password? use a recovery code"
the link sits below the unlock screen.
- 2
paste one of your saved codes
any one of the 10 codes you saved at setup. they're case-sensitive and one-time-use.
- 3
pick a new master password
12+ characters. ideally write the new one down somewhere safer than the old one.
- 4
save the new recovery codes
possum re-wraps the master key and regenerates 10 fresh recovery codes. save the new ones — the old ones (including unused) are invalidated.
tipif you have no recovery codes and forgot your master password, the vault is unrecoverable. there's no support back-channel — that's the literal point of zero-knowledge. don't lose both.
still stuck?
we respond to every message within 24 hours.