- 1
open the conversations tab
every chat shows up here, newest first. click any row to see the full transcript.
- 2
look for the ready flag
ready conversations are surfaced at the top. these are the visitors who left contact info or asked the kind of questions that mean they're shopping.
- 3
tap "convert to lead"
the visitor's contact info pre-fills a marigold lead. follow up from your marigold pipeline like any other lead.
tipeven non-ready conversations are worth scanning weekly. you'll spot questions you should add to your faqs — the bot will answer them better next time.
still stuck?
we respond to every message within 24 hours.