otter

see every individual redemption

the redemptions tab lists every time a code was used — customer, invoice, dollars discounted, date. it's the audit trail and the call list (top redeemers can be tagged for a thank-you).

3 steps~2 min
  1. 1

    switch to the redemptions tab

    next to the promotions tab on the otter dashboard.

  2. 2

    scan the rows

    each row shows the customer, the source (pawpaw invoice / mayhaw quote), the discount amount, and the timestamp. click any row to jump to the source.

  3. 3

    tag in dragonfly

    for top redeemers (customers using your promos heavily), open their dragonfly contact and tag them — "vip" or "deal-seeker" — so you can target them differently next time.

    tip

    redemption count alone doesn't tell the story — pair it with average order value. ten redemptions averaging $15 is good loyalty data; one redemption at $400 is much more interesting.

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