- 1
open the invoice
find it in your list. it has to be unpaid — paid and refunded invoices stay on the books.
- 2
click "cancel"
the cancel button sits in the action row. status flips to "cancelled" — the customer's payment link no longer works, and the invoice no longer counts toward outstanding.
- 3
(optional) delete the cancelled invoice
cancelled invoices CAN be deleted (unlike paid/refunded ones). open the cancelled invoice and click "delete" if you want it off the list entirely. drafts and cancelled are the only deletable statuses.
tipif the customer needs a fresh invoice (right line items, same customer), cancel the old one and build a new one from scratch — don't try to edit the cancelled one back to life.
still stuck?
we respond to every message within 24 hours.