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set the bot's name and opening greeting

the first thing a visitor sees is your bot's name in the header and its greeting in the chat window. these set the tone before any answer.

3 steps~2 min

1
open the setup tab
name + greeting sit at the top.
2
type a name visitors will recognize
your business name works fine. "acme assistant" or "hi i'm sam" works too — depends on whether you want a corporate or human voice.
3
rewrite the greeting in your voice
the default is generic. rewrite to match how you'd actually answer the phone — "hey! what can i help with?" beats "how may i assist you today."
tip
the greeting is what shows on the public link before anyone types a message. lead with what the bot can actually do — "ask about pricing, services, or hours."

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