after a busy week, blast the survey to everyone you served. promoters get a google review prompt; detractors land in your honeybee inbox so you can call before they post a 1-star.
the button sits in the toolbar at the top.
something like "april customers" makes it easy to track this batch's results later. skip if you don't care.
one email per line, or "name <email>" format. duplicates are auto-removed. send.
every recipient gets a 0–10 rating link. that one click is the whole survey — don't ask more questions or response rate tanks.
we respond to every message within 24 hours.
coyote sends a quick 0–10 survey after each visit and routes happy customers to leave a public google review. set the program up once and it runs every send from there.
the whole point of coyote is that unhappy customers never see the google review link. here's how the routing works under the hood.
the defaults work for most operators, but you can rewrite the email, change the follow-up message each group sees, or shift where the cutoffs land.