coyote

how smart-nps gating protects you

the whole point of coyote is that unhappy customers never see the google review link. here's how the routing works under the hood.

3 steps~2 min

1
promoters (9–10) see the review cta
anyone who rates you a 9 or 10 lands on a thank-you page with a one-tap button to leave a google review. they're already happy — give them the easiest possible path to publish it.
2
passives (7–8) get a quiet thank-you
they're satisfied but not raving. coyote thanks them and stops — no review prompt, no inbox routing.
3
detractors (0–6) route to honeybee privately
low scores never see the review link. instead, the answer lands in your honeybee inbox so you can reach out personally before they vent publicly.
tip
nps score is calculated live: % promoters minus % detractors. anything above 0 is healthy; above 50 is great.

was this article helpful?

we respond to every message within 24 hours.

more in coyote