tortoise

build out a full playbook for a role

the highest-leverage tortoise pages are full role playbooks — every sop a new hire needs to do the job, all under one parent. a few hours of writing saves you from explaining the same thing 40 times.

4 steps~3 min
  1. 1

    create a parent page for the role

    "front of house playbook," "shop tech playbook," "customer service playbook."

  2. 2

    add child pages for each procedure

    open / close / refunds / phone scripts / common customer questions. one page per procedure, short and skimmable.

  3. 3

    link the playbook in your hiring email

    for now, copy the page url while logged in and send it to your team. external sharing for vendors and contractors is on the roadmap.

  4. 4

    update as you go

    every save creates a revision snapshot under the hood. when version history ships you'll be able to see what changed and roll back.

    tip

    any time you find yourself explaining the same thing twice, that's a candidate for a tortoise page. write it the second time you say it, not the tenth.

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