today only cypress teammates can read tortoise pages. external sharing (a public link for a vendor or contractor) is roadmapped.
for an external party, copy the page content out of tortoise into an email or a pdf and send manually.
every page will gain a per-page share link with optional view password. expire on a date so it doesn't live forever.
we respond to every message within 24 hours.
tortoise is the wiki for how your business runs. how you open in the morning, how you answer the phone, how you handle a refund — write it once, the team reads it on day one.
as you write more procedures, group them. a "sales" parent page with "first call," "follow-up," and "close" as children is way easier to navigate than a flat list.
the highest-leverage tortoise pages are full role playbooks — every sop a new hire needs to do the job, all under one parent. a few hours of writing saves you from explaining the same thing 40 times.