firefly

the digital version of "buy 9 get 1 free." works for shops where every visit is the same value — coffee, car washes, classes. set the program up once and start enrolling customers.

the customer says "yeah, i'll do it." you take their phone or email, hit save, and they're in — no app to download, no plastic card to lose.

the everyday move. customer walks in, you find them, hit punch. when their last punch lands, the card flips to a reward earned automatically.

if the customer pays with a card via pawpaw instead of cash at the counter, you can have firefly stamp the punch automatically. no counter action needed.

the customer hits their last punch and is owed the free item. firefly tracks the redemption so the same earned reward can't be cashed twice.

(coming soon — we'll surface dormant members and let you nudge them.) a customer with 8 of 10 punches who hasn't been in for two months is your easiest re-engagement. for now, you can spot them by sorting your member list by last-visit date and reaching out by hand.

10 is the default but it's not the right number for every business. shorter cards reward customers faster but cost you more per redemption; longer cards build more habit but feel out of reach.

the reward label is what the customer sees on their card when they're one punch away. it's tiny copy but it does a lot of the heavy lifting on whether they come back.

auto-stamp is a one-click setting per program. it's powerful — but it's quiet. here's exactly what it does and what gates it.

small surprise punches build habit faster than a tighter card does. firefly lets you stamp anyone manually whenever you want.

redemption is the moment the customer cashes in their reward. firefly handles the bookkeeping cleanly so you can never accidentally pay the same earned reward twice.

members can check their punch count without asking you. the yaupon portal shows their card, their progress, and their redemption history.